Refund policy

You have the right to withdraw from the purchased items within 15 calendar days without providing any reason.

To request a return, you must send an email to aile.managment@gmail.com with the subject line “Return + Order Number”, specifying which products you wish to return.

By law, the following items cannot be returned: sealed products that have been unsealed after delivery and that are not suitable for return for health or hygiene reasons (such as swimwear, bodysuits, jewelry, sunglasses, etc.).

Items marked as “PRE-ORDER” cannot be returned, as they are made-to-order. Size exchanges or returns due to defects are permitted. In the event of a return, a store credit for use on the website will be issued.

All items must be returned in perfect condition and in their original state: with tags attached, unused, unaltered, in the original box or packaging, and not washed.

We offer two return options:

Managed by AILE (Domestic Orders – Spain)

We handle the return for you at a cost of €6.50 for domestic orders. To do so, please follow these instructions:

Contact us by email at aile.infocontacto@gmail.com, providing your order details (order number, customer name, and the email address or phone number used to place the order) and indicating which products you wish to return.

Print your order invoice and include it inside the package.

Place the items to be returned in the same box in which they were delivered. Remove the previous shipping label, seal the package securely, and make sure the original product box is properly protected and packed to avoid damage during transit.

AILE will generate a return code and send it to you. You must take this code to a GLS drop-off point to hand in the package and ship the return.

Once the package arrives at our warehouse, we will refund the product amount minus €6.50, which corresponds to the return shipping cost.

The refund will be issued using the same payment method used for the purchase. It may take 24 to 72 hours to be processed after it has been initiated.

Managed by the Customer (Domestic and International Orders)

For international returns, or if you prefer to arrange the return yourself for domestic orders, please follow these steps:

Contact us by email at aile.infocontacto@gmail.com, providing your order details (order number, customer name, and the email address or phone number used to place the order) and indicating which products you wish to return.

Print your order invoice and include it inside the package.

Place the items to be returned in the same box in which they were delivered. Remove the previous shipping label, seal the package securely, and make sure the original product box is properly protected and packed to avoid damage during transit.

Send the package. Shipping costs are the responsibility of the customer, who may choose the carrier of their choice. The outside of the box must include your return address and the shipping address provided below:

C/ Filipinas-1-1ºB
36204 Vigo
Spain