POLICIES

Refund Policy

You have the right to withdraw from the purchased items within a period of 15 calendar days without the need for justification.

To proceed with the return you must send an email to aile.managment@gmail.com with the subject "Return + Order Number" and specifying which products you wish to return.
The following products cannot be returned by legal requirement: sealed products that have been unsealed after delivery and that ARE NOT SUITABLE FOR RETURN for health or hygiene reasons (swimsuits, bodysuits, costume jewellery, sunglasses, etc.).

It is essential to return items in perfect condition and in their original state. With tags, unused or altered, with the original box or packaging and unwashed.

We have two options for returning orders:

Managed by AILE (National Orders)

We will handle this for you at a cost of €6.20 for national orders. To do so, you must follow the instructions below:

Please contact us by email (aile.managment@gmail.com) providing us with the order information (order number, user name, email or phone number with which the order was placed) indicating the products you wish to return.

Print the invoice for your order, which must be included inside the box where you send the return.

Place the items to be returned in the same box in which they arrived. Remove the label from the previous shipment, seal it well and make sure that the original box of the product is protected and packaged properly, so that it is not damaged in transit.

At AILE we generate a return code that we will send you. This code will be the one you will have to take to a GLS office to deliver the package and be able to send the product.

Once the package arrives at our warehouse, we will refund the amount of the product, deducting the return value of €6.20 corresponding to shipping costs.

The refund will be made using the same payment method used to make the purchase. It may take 24 to 72 hours to process the refund.

Managed by the client (National and International Orders)

For international returns you must follow the steps below. Likewise, if you wish to make a return for national orders, you must follow the following instructions:

Please contact us by email (aile.managment@gmail.com) providing us with the order information (order number, user name, email or phone number with which the order was placed) indicating the products you wish to return.

Print the invoice for your order, which must be included inside the box where you send the return.

Place the items to be returned in the same box in which they arrived. Remove the label from the previous shipment, seal it well and make sure that the original box of the product is protected and packaged properly, so that it is not damaged in transit.

Send the package. Shipping costs are the responsibility of the customer, who can choose the transport company of his choice. The box must include your details as the sender and the shipping address on the outside, as indicated below:

C/ Philippines-1-1ºB

36204 Vigo

Privacy Policy

At AILE we process the information you provide us with in order to provide you with the requested service and to invoice you. The data provided will be kept for as long as the business relationship is maintained or for the time necessary to comply with legal obligations and meet any potential liabilities that may arise from compliance with the purpose for which the data was collected. The data will not be transferred to third parties except in cases where there is a legal obligation. You have the right to obtain information about whether AILE is processing your personal data, so you can exercise your rights of access, rectification, deletion and portability of data and opposition and limitation to its processing before AILE, at the email address  aile.managment@gmail.com attaching a copy of your ID or equivalent document. Likewise, and especially if you consider that you have not obtained full satisfaction in the exercise of your rights, you may file a claim with the national control authority by contacting the Spanish Data Protection Agency, C/ Jorge Juan, 6 – 28001 Madrid.

Intellectual property

The user acknowledges and agrees that all copyright, designs, photographs including all image rights, graphics, trademarks and all other content and intellectual rights on the materials or content provided on the platform belong to us or to those who granted us the license for their use.

Terms of Service

General

This document describes the conditions of sale that will apply to any item purchased from AILE through the website: www.aile.es and the customer accepts them when confirming his order. AILE reserves the right to change these Terms and Conditions of Sale whenever it deems appropriate.

If you have any questions related to the Conditions or the Data Protection Policies, you can contact us through our contact form or email aile.managment@gmail.com

Orders

If an order is placed through the website, the customer must provide the personal data specified, such as delivery address, billing address and information on the payment method.

AILE may refuse or cancel a customer's order if there is an unresolved dispute over payment for a previous order or if the customer is suspected of fraudulent activity or, where applicable, of non-compliance with these Terms and Conditions of Sale. After placing an order through the website, the customer will receive an email with the order reference number assigned by AILE, confirming that the order has been received.

Using our platforms

By using our Platforms and placing orders through them, you agree to:

• Use our platforms exclusively to make legally valid inquiries or orders.
• Do not place any false or fraudulent orders. If a false or fraudulent order is deemed to have been placed, it will be cancelled and the relevant authorities will be informed.
• Provide us with your email address, postal address and/or other contact information in a truthful and accurate manner. We may use this information to contact you if necessary to complete the order.

Orders

If an order is placed through the website, the customer must provide the personal data specified, such as delivery address, billing address and information on the payment method.

AILE may refuse or cancel a customer's order if there is an unresolved dispute over payment for a previous order or if the customer is suspected of fraudulent activity or, where applicable, of non-compliance with these Terms and Conditions of Sale. After placing an order through the website, the customer will receive an email with the order reference number assigned by AILE, confirming that the order has been received.

Product availability

All orders are subject to product availability. Only those items that include the “ Add to Cart ” button are available for sale through the website. ”. If a product is not available, the customer can contact customer service via email aile.managment@gmail.com for information on item availability. 

Prices, taxes and shipping costs

All prices shown on the Product pages included on the Website are inclusive of VAT and exclusive of delivery charges and other applicable taxes, unless otherwise specified. Prices are given in Euros. Actual delivery charges and applicable VAT will be specified in the order before the customer is asked to confirm their order, and these details will also appear in the Order Confirmation.

By clicking on " Authorize Payment" You are confirming that the credit card is yours. Credit cards will be subject to verification and authorisation by the issuing entity, but if the entity does not authorise payment, we will not be able to process the order and you will be informed accordingly.

Shipping costs, if applicable, are specified in the section “Shipping Policy” which appears below and is also available in a specific section on the website itself.

Payment methods

AILE accepts the following payment methods: Visa, MasterCard, Maestro, American Express, Shop Pay, Google Pay, Apple Pay and Paypal. It also accepts Klarna, the interest-free payment platform.

Shipping Policy

Unless there are unforeseen or extraordinary circumstances or errors arising from the computer system, the transport company or lack of information provided by you for shipping, we will send you the order consisting of the product/s related in each Shipping Confirmation within the period indicated on the website and, in any case, within a maximum period of 15 days from the date of the Order Confirmation . Please note that shipping times may be subject to delays in extraordinary cases (transport strike, inclement weather, etc.).

If for any reason we are unable to meet the delivery date, we will inform you of this circumstance and give you the option of continuing with the purchase by setting a new delivery date or cancelling the order with a full refund of the price paid. Please note, in any case, that shipments are not made on Saturdays, Sundays or public holidays. It is also worth noting that orders are dispatched within 24/48 hours after confirmation (which is the order preparation time) and, once collected by the transport company, take between 2-5 days to reach their destination.

- Shipments to Spain (mainland) will be free of charge regardless of the purchase amount and will be managed by GLS or Correos Express. For the Canary Islands, the rates specified when placing the order will apply.

- Shipping to the rest of the EU will be free for purchases over €200. For orders under €200, the rates specified when placing the order will apply.

Return and Refund Policy

Customer Service

For any clarification, to make a claim or if any incident arises related to your order, you can contact us at aile.managment@gmail.com.

Security and confidentiality:

AILE guarantees the protection and confidentiality of personal, address, payment and any other type of data provided by customers in accordance with the established Data Protection Policy, which can be consulted on the brand's website.
For your part, all information or data that you provide us must be true and real.

Privacy Policy

At AILE we process the information you provide us with in order to provide you with the requested service and to invoice you. The data provided will be kept for as long as the business relationship is maintained or for the time necessary to comply with legal obligations and meet any potential liabilities that may arise from compliance with the purpose for which the data was collected. The data will not be transferred to third parties except in cases where there is a legal obligation. You have the right to obtain information about whether AILE is processing your personal data, so you can exercise your rights of access, rectification, deletion and portability of data and opposition and limitation to its processing before AILE, at the email address  aile.managment@gmail.com , attaching a copy of your ID or equivalent document. Likewise, and especially if you consider that you have not obtained full satisfaction in the exercise of your rights, you may file a claim with the national control authority by contacting the Spanish Data Protection Agency, C/ Jorge Juan, 6 – 28001 Madrid.

Intellectual property
The user acknowledges and agrees that all copyright, designs, photographs including all image rights, graphics, trademarks and all other content and intellectual rights on the materials or content provided on the platform belong to us or to those who granted us the license for their use.
 

Shipping Policy

Unless there are unforeseen or extraordinary circumstances or errors arising from the computer system, the transport company or lack of information provided by you for the shipment, we will send you the order consisting of the product(s) listed in each Shipping Confirmation within the period indicated on the website and, in any case, within a maximum period of 15 days from the date of the Order Confirmation. It is important to bear in mind that shipping times may be subject to delays in extraordinary cases (transport strike, inclement weather, etc.).

If for any reason we are unable to meet the delivery date, we will inform you of this circumstance and give you the option of continuing with the purchase by setting a new delivery date or cancelling the order with a full refund of the price paid. Please note, in any case, that shipments are not made on Saturdays, Sundays or public holidays. It is also worth noting that orders are dispatched within 24/48 hours after confirmation (which is the order preparation time) and, once collected by the transport company, take between 2-5 days to reach their destination.

- Shipping to Spain (mainland) will be free of charge regardless of the purchase amount. For the Canary Islands, the rates specified when placing the order will apply.

- Shipments to the rest of the EU will be subject to the rates specified when placing the order.

Contact information

Company name: AILE

CIF: 39455854K

Email: aile . managment@gmail.com

Legal notice

Maria Nieto Dominguez

CIF: 39455854K

Calle Filipinas 1, 1º B Vigo 36204

aile.managment@gmail.com

+34 683 63 11 82