POLICIES

Refund policy

You have the right to withdraw from the purchased items within a period of 15 calendar days without the need for justification.

To proceed with the return you must send an e-mail to aile.managment@gmail.com with the subject "Return+Order Number" and specifying which products you wish to return.
The following products cannot be returned due to legal imperative: sealed products that have been unsealed after delivery and that ARE NOT SUITABLE FOR RETURN for health or hygiene reasons (swimsuits, bodysuits, jewelry, sunglasses, etc.).

It is essential to return the items in perfect condition and in their original state. With tags, unused or altered, with the original box or packaging and unwashed.

We have two options for returning orders:

Managed by AILE (National Orders)

We manage it for you at a cost of €6.20 for national orders. To do this you must follow the following instructions:

Contact us via email (aile.infocontacto@gmail.com) providing us with information about the order (order number, user name, email or telephone number with which the order was placed) indicating the products you wish to return.

Print the invoice for your order, which must be included in the box where you send the return.

Place the items to be returned in the same box in which they arrived. Remove the previous shipping label, seal it well and ensure that the product's original box is protected and packaged correctly, so that it does not suffer damage in transport.

At AILE we generate a return code that we will send to you. This code will be the one you will have to take to a GLS office to deliver the package and be able to send the product.

Once the package arrives at our warehouse, we will refund the amount of the product, deducting the return value of €6.20 corresponding to the shipping costs.

The refund will be made using the same payment method that was used when making the purchase. It may take 24 to 72 hours to process from the moment it is processed.

Managed by the client (National and International Orders)

For international returns you must follow the following steps. Likewise, if you wish to make a return for National orders, you must follow the following instructions:

Contact us via email (aile.managment@gmail.com) providing us with information about the order (order number, user name, email or telephone number with which the order was placed) indicating the products you wish to return.

Print the invoice for your order, which must be included in the box where you send the return.

Place the items to be returned in the same box in which they arrived. Remove the previous shipping label, seal it well and ensure that the product's original box is protected and packaged correctly, so that it does not suffer damage in transport.

Send the package. Shipping costs are the responsibility of the customer, who can choose the shipping company they want. The box must include on the outside your information as the sender and the shipping address that we indicate below:

C/Philippines-1-1ºB

36204 Vigo

Privacy Policy

At AILE we process the information you provide us in order to provide you with the requested service and perform your billing. The data provided will be kept as long as the commercial relationship is maintained or for the time necessary to comply with legal obligations and address possible responsibilities that may arise from fulfilling the purpose for which the data was collected. The data will not be transferred to third parties except in cases where there is a legal obligation. You have the right to obtain information about whether AILE is processing your personal data, so you can exercise your rights of access, rectification, deletion and portability of data and opposition and limitation to its processing before AILE, at the email address  aile.managment@gmail.com attaching a copy of your ID or equivalent document. Likewise, and especially if you consider that you have not obtained full satisfaction in the exercise of your rights, you may file a claim with the national control authority by contacting the Spanish Data Protection Agency, C/ Jorge Juan, 6 – 28001 for these purposes. Madrid.

Intellectual property

The user acknowledges and admits that all copyright, designs, photographs, including all image rights, graphics, trademarks and all other content and intellectual rights over the materials or content provided on the platform belong to us. us or those who have granted us the license to use it.

Terms of Service

General

This document describes the conditions of sale that will apply to any item purchased from AILE through the website: www.aile.es and the client accepts them when confirming his order. AILE reserves the right to change these Terms and Conditions of Sale when it deems appropriate.

If you have any questions related to the Conditions or Data Protection Policies, you can contact us through our contact form or email aile.managment@gmail.com

Orders

If an order is placed through the website, the customer must provide the personal data specified, such as delivery address, billing address and payment method information.

AILE may reject or cancel a customer's order if there is a pending unresolved dispute regarding the payment of a previous order or if the customer is suspected of having carried out fraudulent activities or, where applicable, has not respected the provisions of these Terms and Terms of sale. After placing an order through the website, the customer will receive an email with the order reference number assigned by AILE, which confirms that the order has been received.

Use of our platforms

By using our Platforms and placing orders through them, you agree to:

• Use our platforms exclusively to make legally valid inquiries or orders.
• Do not place any false or fraudulent orders. If it is considered that a false or fraudulent order has been made, it will be canceled and the relevant authorities will be informed.
• Provide us with your email address, postal address and/or other contact information in a truthful and accurate manner. We may use this information to contact you if necessary to complete the order.

Orders

If an order is placed through the website, the customer must provide the personal data specified, such as delivery address, billing address and payment method information.

AILE may reject or cancel a customer's order if there is a pending unresolved dispute regarding the payment of a previous order or if the customer is suspected of having carried out fraudulent activities or, where applicable, has not respected the provisions of these Terms and Terms of sale. After placing an order through the website, the customer will receive an email with the order reference number assigned by AILE, which confirms that the order has been received.

Product Availability

All orders are subject to product availability. Only those items that include the “ Add to Cart” button are available for sale through the website. ”. If a product is not available, the customer can contact customer service via email. aile.managment@gmail.com for information on item availability. 

Prices, taxes and shipping costs

All prices displayed on the Products pages included on the website include VAT and do not include shipping costs and other applicable taxes, unless otherwise specified. Prices are given in Euros. The actual shipping costs and applicable VAT will be specified in the order before the customer is asked to confirm their order, and these details will also appear in the Order Confirmation.

Clicking " Authorize Payment" you are confirming that the credit card is yours. Credit cards will be subject to verification and authorization by the issuing entity, but if said entity does not authorize the payment, we will not be able to formalize the order and you will be informed about this.

Shipping costs, if applicable, are specified in the section “Shipping Policy” that appears below and is also available in a specific section on the website itself.

Payment Methods

AILE accepts the following payment methods: Visa, MasterCard, Maestro, American Express, Shop Pay, Google Pay, Apple Pay and Paypal credit cards. It also has Klarna, the interest-free installment payment platform.

Shipping Policy

Unless there are unforeseen or extraordinary circumstances or errors derived from the computer system, the transport company or lack of information provided by you for the shipment, we will send you the order consisting of the product/s listed in each Shipping Confirmation within the period indicated on the website and, in any case, within a maximum period of 15 days from the date of the Order confirmation . It is important to keep in mind that shipping times may be susceptible to delays in extraordinary cases (transport strike, inclement weather...).

If for any reason we cannot meet the delivery date, we will inform you of this circumstance and give you the option of continuing with the purchase by establishing a new delivery date or canceling the order with a full refund of the price paid. Please note, in any case, that shipments are not made on Saturdays, Sundays or holidays. It is also convenient for these purposes to specify that orders are dispatched within 24/48 hours after confirmation (which is the order preparation time) and, once collected by the transport company, they take between 2-5 days. in reaching your destination.

- Shipments in Spain (peninsula) will be completely free regardless of the purchase amount and will be managed by GLS or Correos Express. For the Canary Islands, the rates specified when placing the order will apply.

- Shipping to the rest of the EU will be free from a purchase of €200. For orders less than €200, the rates specified when placing the order will apply.

Return and Refund Policy

Customer Support

To obtain any clarification, file a claim or if any incident arises related to your order, you can contact us at aile.managment@gmail.com.

Security and confidentiality:

AILE guarantees the protection and confidentiality of personal, home, payment and any other type of data provided to us by clients in accordance with the Data Protection Policy established and which can be consulted on the brand's website.
For your part, all the information or data you provide us must be truthful and real.

Privacy Policy

At AILE we process the information you provide us in order to provide you with the requested service and perform your billing. The data provided will be kept as long as the commercial relationship is maintained or for the time necessary to comply with legal obligations and address possible responsibilities that may arise from fulfilling the purpose for which the data was collected. The data will not be transferred to third parties except in cases where there is a legal obligation. You have the right to obtain information about whether AILE is processing your personal data, so you can exercise your rights of access, rectification, deletion and portability of data and opposition and limitation to its processing before AILE, at the email address  aile.managment@gmail.com , attaching a copy of your ID or equivalent document. Likewise, and especially if you consider that you have not obtained full satisfaction in the exercise of your rights, you may file a claim with the national control authority by contacting the Spanish Data Protection Agency, C/ Jorge Juan, 6 – 28001 for these purposes. Madrid.

Intellectual property
The user acknowledges and admits that all copyright, designs, photographs, including all image rights, graphics, trademarks and all other content and intellectual rights over the materials or content provided on the platform belong to us. us or those who have granted us the license to use it.
 

Shipping Policy

Unless there are unforeseen or extraordinary circumstances or errors derived from the computer system, the transport company or lack of information provided by you for the shipment, we will send you the order consisting of the product/s listed in each Shipping Confirmation within the period indicated on the website and, in any case, within a maximum period of 15 days from the date of the Order Confirmation. It is important to keep in mind that shipping times may be susceptible to delays in extraordinary cases (transport strike, inclement weather...).

If for any reason we cannot meet the delivery date, we will inform you of this circumstance and give you the option of continuing with the purchase by establishing a new delivery date or canceling the order with a full refund of the price paid. Please note, in any case, that shipments are not made on Saturdays, Sundays or holidays. It is also convenient for these purposes to specify that orders are dispatched within 24/48 hours after confirmation (which is the order preparation time) and, once collected by the transport company, they take between 2-5 days. in reaching your destination.

- Shipping in Spain (peninsula) will be completely free regardless of the purchase amount. For the Canary Islands, the rates specified when placing the order will apply.

- Shipping to the rest of the EU will be free from a purchase of €100. For orders less than €100, the rates specified when placing the order will apply.

Contact information

Company name: AILE

CIF: 39455854K

Email: aile . management@gmail.com

Legal warning

Maria Nieto Dominguez

CIF: 39455854K

Calle Filipinas 1, 1º B Vigo 36204

aile.managment@gmail.com

+34 683 63 11 82